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FAQ

Common questions and answers

What is Simple Loose Leaf?

Simple Loose Leaf has a passion and knowledge of tea, which we want to share with our members. We have the ability to source unique and exciting types of tea that most people would not have access. Our aim is to be able to both customize a tea experience and challenge with new and exciting flavors. Fundamentally, we mail different loose tea to our members every month.


When do I pay for my Simple Loose Leaf membership?

You pay for your first “round’ of tea when you initially join. If you join the monthly tea plan, then you will pay for the first month of tea. If you join the yearly plan, then you will pay for a year’s worth of tea. If you decided to give Simple Loose Leaf as a gift, you will pay for the gift in its entirety when you place the order.


When does Simple Loose Leaf ship?

Simple Loose Leaf ships all subscriptions, ongoing and gift, on the 1st business day of the month.


What is the last day I can order a membership and still get the next shipment?

The cutoff for getting the very next tea box is about noon of the last day of the month.  Example: All memberships purchased, or renewed, between the 1st of the month and the last day of the month will get the next month's box.  Any order between May 1st and May 31st will get the June 1st tea box.


How much tea do I get each month?

Simple Loose Leaf sends out 40 grams of tea with each monthly membership. If there are 4 different teas, you will receive 10 grams of each. If there are 5 teas, you will receive 8 grams of each.


How can I stop my renewals?

All subscription renewals can be stopped at any time. All non-gift memberships renew on the 11th of the month, and if you don’t want to get the next tea box, you have to stop your renewal before the 11th of the month. If you miss that time frame, you can always stop your renewals on the 11th or after. You will then get the remainder of your tea boxes, but your membership will not renew. If your membership renews and you did not want it to renew, we can cancel your membership and issue a refund minus one month of membership. This will come into play with a 1 Year Membership. Log into your account to manage any changes to your membership.


How much is shipping, and when do I pay for shipping?

Shipping for all US based members is $2.99/month. For Canadian members, shipping is $9.49/month. You pay for shipping when your membership is charged for all months of membership on your purchase. If you are ordering a membership of 6 months, then you will pay for the 6 months of tea boxes plus the 6 corresponding months for shipping. Shipping is calculated automatically during checkout. If you don't see the shipping total, please let us know. Something may be wrong behind the magical curtains.


Other questions come to mind?

If you have other questions that we haven't answered don't hesitate to reach out to us at [email protected]